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City of Dublin Education and Training Board are seeking the provision of contact centre and document management services to support the work of SUSI. The successful tenderer will provide the 1st point of contact by phone, email and post for students ...

Contract award notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

City of Dublin Education and Training Board
N/A
Town Hall, 1-3 Merrion Road, Ballsbridge
Contact point(s): Purchasing Department
For the attention of: Irene Somers
4 Dublin
IRELAND
Telephone: +353 16680614
E-mail:
Fax: +353 16680710

Internet address(es):

Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/370

Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=92163&B=ETENDERS_SIMPLE

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Education
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract
Outsourced Contact Centre and Document Management Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Dublin 4.

NUTS code IE

II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)

City of Dublin Education and Training Board are seeking the provision of contact centre and document management services to support the work of SUSI. The successful tenderer will provide the 1st point of contact by phone, email and post for students who apply for Higher and Further Education student grants.

II.1.5)Common procurement vocabulary (CPV)

72512000, 75112000, 79512000, 79999100

II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Value: 4 700 000 EUR
Excluding VAT

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Open
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
1. Methodology for delivery of service. Weighting 35
2. Technical merit of human resources offered. Weighting 10
3. Service level agreement. Weighting 10
4. Ultimate cost. Weighting 40
5. Reliability and continuity of supply. Weighting 5
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract

Contract notice

Notice number in the OJEU: 2015/S 164-300324 of 26.8.2015

Section V: Award of contract

Contract No: 1 Lot No: 1 - Lot title: Outsourced Contact Centre and Document Management Services
V.1)Date of contract award decision:
19.2.2016
V.2)Information about offers
Number of offers received: 3
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Abtran
260018
Unit 4, University Technology Centre, Curraheen Road, Bishopstown
Cork
IRELAND
E-mail:
Telephone: +353 0212301800
Internet address: http://www.abtran.com
Fax: +353 0212301801

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 4 000 000 EUR
Excluding VAT
Total final value of the contract:
Value: 4 700 000 EUR
Excluding VAT
If annual or monthly value:
Number of years: 4
V.5)Information about subcontracting
The contract is likely to be sub-contracted: no

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures

High Court Central Office
The Four Courts, Inns Quay
7 Dublin
IRELAND
E-mail:
Telephone: +353 18886000
Internet address: http://www.courts.ie
Fax: +353 18725669

VI.3.2)Lodging of appeals
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice:
7.4.2016