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The Provision Of Support, Maintenance and Development of Oracle E-Business Customer Relationship Management (CRM) System and CRM Parking Permits System.

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Dublin City Council
N/A
IS Department, Floor 9, Block 1, Civic Offices
For the attention of: The Executive Manager IS Department
8 Dublin
IRELAND
E-mail:

Internet address(es):

Address of the buyer profile: http://irl.eu-supply.com/ctm/Supplier/CompanyInformation/Index/267

Electronic access to information: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98056&B=ETENDERS_SIMPLE

Electronic submission of tenders and requests to participate: http://irl.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=98056&B=ETENDERS_SIMPLE

Further information can be obtained from: Information is available from www.etenders.gov.ie RFT ID: 104406
IRELAND

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Information is available from www.etenders.gov.ie RFT ID: 104406
IRELAND

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
The Provision Of Support, Maintenance and Development of Oracle E-Business Customer Relationship Management (CRM) System and CRM Parking Permits System.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Dublin 8.

NUTS code IE021

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
Dublin City Council proposes to award a contract for the Support, Maintenance,
Development of Oracle E-Business CRM system and Parking Permits system for a
period of 3 years from contract commencement, with an option to extend the
contract for a period or periods of up to 12 months with a maximum of two such
extensions under the same terms and conditions, based on annual reviews of
operations. The contract is for the provision of the following services:
System support/issue fixing - support and fixing of issues arising in Oracle
Applications Release 11 and Release 12
Development /Enhancements / Customisations - definition, project management
and implementation of customisations or enhancements arising in relation to
interfaces with other systems or departmental business processes.
Development of reports.
Assistance in future system developments.
The development, implementation and support of Oracle Business Process
Execution Language (BPEL) for the management of interfaces to external systems.
II.1.6)Common procurement vocabulary (CPV)

72000000, 71356300, 72250000, 72253200, 72261000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Dublin City Council proposes to award a contract for the Support, Maintenance, Development of Oracle E-Business CRM system and Parking Permits system for a period of 3 years from contract commencement, with an option to extend the contract for a period or periods of up to 12 months with a maximum of two such extensions under the same terms and conditions, based on annual reviews of operations. The contract is for the provision of the following services:
System support/issue fixing - support and fixing of issues arising in Oracle Applications Release 11 and Release 12
Development /Enhancements / Customisations - definition, project management and implementation of customisations or enhancements arising in relation to interfaces with other systems or departmental business processes.
Development of reports.
Assistance in future system developments.
The development, implementation and support of Oracle Business Process Execution Language (BPEL) for the management of interfaces to external systems.
Estimated value excluding VAT: 1 200 000 EUR
II.2.2)Information about options
Options: yes
Description of these options: Dublin City Council proposes to award a contract for the Support, Maintenance, Development of Oracle E-Business CRM system and Parking Permits system for a period of 3 years from contract commencement, with an option to extend the contract for a period or periods of up to 12 months with a maximum of two such extensions under the same terms and conditions, based on annual reviews of operations.
Provisional timetable for recourse to these options:
in months: 36 (from the award of the contract)
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Please see tender documents RFT ID:- 104406 available at etenders.gov.ie
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Please see tender documents RFT ID:- 104406 available at etenders.gov.ie
Minimum level(s) of standards possibly required: Please see tender documents RFT ID:- 104406 available at etenders.gov.ie
III.2.3)Technical capacity
Minimum level(s) of standards possibly required:
Please see tender documents RFT ID:- 104406 available at etenders.gov.ie
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Open
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
RFT104406
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
27.5.2016 - 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English. Irish.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
Duration in months: 012 (from the date stated for receipt of tender)
IV.3.8)Conditions for opening of tenders
Persons authorised to be present at the opening of tenders: no

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published: 36 months.
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
Additional Information - Dublin City Council.
1. Dublin City Council is subject to the provisions of the Freedom of Information Act (FOI) 1997, 2003. If you consider that any of the information supplied by you is either commercially sensitive or confidential in nature, this should be highlighted and the reasons for the sensitivity specified. In such cases, the relevant material, will in response to the FOI request; be examined in the light of the exemptions provided for in the Acts.
2. It will be a condition for the award of any contract by Dublin City Council that the successful Tenderer and all sub-contractors (if applicable) produce a valid Tax Clearance Certificate from the Revenue Commissioners in compliance with Circular (43) 2006 (or as amended) and that the certificate will be maintained for the duration of the contract and will be on a 12 month basis. In the case of a non-resident Tenderer, a statement of suitability from the Revenue Commissioners will be required.

3. Suppliers must register their interest on the eTenders web site (www.etenders.gov.ie) in order to be included on the mailing list for clarifications.

4. Please note in relation to all documents, that where reference is made to a particular standard, make, source, process, trademark, type or patent, that this is not to be regarded as a de facto requirement. In all such cases it should be understood that such indications are to be treated strictly and solely for reference purposes only, to which the words ‘or equivalent’ will always be appended.

5. Please note also that all information relating to attachments, including clarifications and changes, will be published on the Irish Government Procurement Opportunities Portal (www.etenders.gov.ie) only. Registration is free of charge. Dublin City Council will not accept responsibility for information relayed (or not relayed) via third parties.

6. The contract is primarily for use by the IS Department, but may also be extended for use by other divisions of Dublin City Council as requirements arise.
7. Emailed/faxed/late tenders will not be accepted. Tenderers are asked to include a return address on the packaging.
8. Tenders may be submitted in English or in the Irish language.
9. Please note that OJEU contracts are covered by the Government Procurement Agreement (GPA).
10. Appeals procedure: The body to whom appeals should be addressed is - The High Court, Four Courts, Inns Quay, Dublin 7.

11. All queries regarding this tender must be emailed to . Queries must be in question format and must be submitted by email. Responses will be circulated to those candidates/tenderers that have registered an interest in this notice on the Irish Government procurement opportunities portal www.etenders.gov.ie The details of the party making the query will not be disclosed when circulating the response. All queries must be submitted by 12 noon on 17.5.2016 to enable issue of responses to all interested parties.

12. Please note that where documents are made available in both PDF and Word format, in the event that there is any discrepancy between the documents, the PDF version will take precedence.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

High Court Chief Registrar
The Four Courts, Inns Quay
7 Dublin
IRELAND
E-mail:

VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: Please consult your solicitor.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:
12.4.2016